Refund Policy

We want you to love Copywise. If you're not satisfied with your Pro subscription, this policy explains how refunds work and when they apply.

1. 14-Day Money-Back Guarantee

If you upgrade to the Pro plan and are not satisfied for any reason, you may request a full refund within 14 days of your original purchase. No questions asked. This guarantee applies to both monthly and annual Pro plans.

2. How to Request a Refund

To request a refund, contact us at:

• Email: billing@getcopywise.com
• Include the email address used to create your Copywise account and the date of purchase.

We will confirm your request by email and process the refund through our payment partner, Creem.

3. Processing Time

Approved refunds are typically processed within 5–10 business days. The time it takes for the funds to appear in your account depends on your card issuer or bank and may take up to two billing cycles.

4. Exceptions

The following are not eligible for a refund:

• Refund requests made after the 14-day guarantee window.
• Renewal charges for subscriptions that were not canceled before the renewal date. You are responsible for canceling your subscription before it renews if you do not wish to continue.
• Free-tier plans — there is nothing to refund.
• Subscriptions terminated for a violation of our Terms of Service (including abuse, spam generation, or payment fraud).

5. Canceling Does Not Equal a Refund

Canceling a subscription prevents future renewals but does not automatically issue a refund. If you are within the 14-day window and want your money back, you must explicitly request it using the process above. Canceling alone only stops the next charge.

6. Contact

For any billing or refund questions, reach us at billing@getcopywise.com.